What is Responsible Gaming and Why It Matters
Responsible gaming means treating gaming as a leisure activity — one where you decide how much time and money to spend, and when to stop. sky99 firmly believes that gaming without awareness and self-control can become a source of stress and financial harm rather than enjoyment.
Online gaming is growing rapidly in Bangladesh. In this environment, sky99 wants every user — young or old — to play in a healthy and controlled way. Our responsible gaming policy is built on three core pillars: raising awareness, providing limit-setting tools, and directing users to professional support when needed.
Keep in Mind
Gaming should never be seen as a source of income. Chasing losses by placing more bets is one of the most dangerous habits you can form. Every bet is independent — past results have no bearing on future outcomes.
Recognising the Signs of Problem Gaming
People often do not notice when their gaming habits are slowly slipping out of control. If you spot the following signs, it is important to take them seriously. They may be early indicators of problematic gaming or addiction:
What should you do if you notice three or more of these signs?
If you notice three or more of the signs above in yourself, take a break. Use sky99's self-exclusion feature and talk to a family member or someone you trust. Seek professional help if needed — it is not a sign of weakness, but of courage.
sky99's Responsible Gaming Tools
Sky99 provides every user with a set of powerful tools to help them stay within their limits. You can activate these directly from your account settings:
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once you hit that limit, sky99 will automatically stop accepting further deposits.
Session Time Limit
Decide in advance how long you will play in one session. Once that time is up, you will be prompted to take a break.
Loss Limit
Set the maximum loss you are willing to accept within a given period. Once that limit is reached, play will stop automatically.
Cool-Off Period
Take a voluntary break from gaming for anywhere between 7 days and 1 month. During this period, you will not be able to log in to your account or place any bets.
Self-Exclusion
Permanently suspend your account for a period of 6 months to 5 years. During this time, sky99 will not send you any promotional messages either.
How Do I Change My Limits?
Limit decreases take effect immediately. Increasing a limit requires a 7-day waiting period — this is intentional to prevent impulsive decisions.
Practical Tips for Responsible Gaming
Build a few simple but effective habits for responsible play on sky99. Stick to these tips and gaming will always stay enjoyable:
- Set Your Budget in Advance: Decide how much BDT you are willing to spend per session before you log in. Once that budget is gone, stop — whether you are winning or losing.
- Set a Time Limit: Decide how long you will play before you start. Set an alarm on your phone. When the time is up, stop — no exceptions.
- Do not play on impulse: Avoid gaming when you are angry, sad, lonely, or stressed. Your judgment is impaired in these states.
- Withdraw your winnings: When you win, withdraw a portion — do not put all the money back on bets.
- Take regular breaks: Take at least a 10–15 minute break every hour. Get up, walk around, and drink some water.
- Never play under the influence: Gaming under the influence of alcohol or any substance impairs your judgment and significantly increases the risk of serious losses.
- Keep other hobbies: Make time not just for gaming, but for sports, and spending time with family and friends as part of your everyday routine.
- Let Your Family Know: When your family is aware of your gaming habits, they can help you stay within healthy limits.
Remember — Gaming Is for Entertainment Only
You should only play on sky99 when you are in a clear state of mind, within a set budget, and purely for entertainment. Gaming is never a solution to life's problems.
Protection of Minors
Sky99 strictly prohibits anyone under 18 from accessing the platform. Age verification is mandatory at registration, and additional KYC documents may be requested in suspicious cases. Here is what sky99 does to protect minors:
- Date of birth verification and national ID verification at registration.
- Suspicious accounts are automatically flagged for review.
- If a user is confirmed to be under 18, the account is closed immediately and funds are returned.
A note to parents: If you suspect your child is using sky99, contact sky99 Support immediately. You can also install parental control software on family devices — such as Net Nanny, Qustodio, or the built-in parental controls on the device itself.
Check Yourself — Self-Assessment Questionnaire
Ask yourself the following questions. If you answer "Yes" to most of them, it may be time to reconsider your gaming habits:
If you answered "Yes" to 3 or more questions, contact sky99 Support and activate the self-exclusion feature.
Where to Get Help
If you feel gaming is having a negative impact on your life, you don't have to face it alone. Beyond sky99 support, professional help is available through various channels:
- sky99 Support: Reach us via 24-hour live chat or email. We will assist you with full confidentiality.
- Kaan Pete Roi (Bangladesh): Trusted helplines for mental health support in times of crisis.
- National Mental Health Helpline: 16000 (operated by the Government of Bangladesh).
- Talk to Your Family: Support from someone close to you is the most powerful help there is.
- Professional Counsellor: Speak with a psychologist or therapist — addiction is fully treatable.