Sky99's Privacy Policy

Your Privacy Our priorities

Welcome to the sky99 platform. This Privacy Policy ("Policy") describes how sky99 ("we", "our") collects, stores, uses, and where necessary shares your personal information with third parties. By using the sky99 website or mobile app, you agree to this Privacy Policy.

We believe you should have full control over your own data. That's why we are always transparent about what information we collect and how it is used.

What information is collected

Collecting certain personal information is essential for sky99 to deliver its services. We only gather what is necessary to provide you with the best gaming experience and keep your account secure. A full breakdown of the information we collect is provided below:

The above information may be collected directly from you (at registration), automatically from your device, or through third parties such as payment gateways.

How Your Information Is Used

Sky99 uses your personal information solely for defined and legitimate purposes. Your data is never used for unnecessary or unauthorized ends. sky99 uses your information to:

• Account management: To create, update, and secure your profile.
• Payment Processing: To process deposit and withdrawal requests quickly and securely.
• Customer Support: To resolve your questions, complaints, or issues.
• Security & Fraud Prevention: To detect suspicious activity and protect your account and funds.
• Personalized Experience: To provide game recommendations and promotional offers tailored to your preferences.
• Legal obligations: To meet the requirements of applicable laws and regulatory authorities.
• Platform Improvement: To analyze user experience and improve sky99.

Information Sharing Policy

Sky99 may share your personal information with third parties only in the following limited and specific circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, or Rocket to process your transactions. These providers operate under their own security and privacy policies.
• Game providers: Licensed software companies providing games on the sky99 platform may receive only the minimum information necessary.
• Regulatory & Law Enforcement Authorities: Information may be disclosed to authorities to comply with legal obligations or court orders.
• Anti-Fraud Organizations: Limited data may be shared with international organizations to prevent money laundering or fraud.

Your information will not be shared for any purpose beyond those stated above without your prior consent.

Data Protection Methods

Sky99 uses industry-standard security technologies and practices to protect your personal and financial information. The key elements of our security framework are:

• SSL/TLS encryption: All communication between your browser and sky99's servers is secured with 256-bit SSL encryption. You can confirm this by looking for the padlock icon in your browser's address bar.
• Two-Factor Authentication (2FA): In addition to a password, account login is verified via a one-time OTP sent to your mobile.
• Data Encryption: Sensitive data stored on our servers, such as payment numbers, is kept in encrypted form.
• Regular Security Audits: Third-party experts regularly audit sky99's security systems.
• Access control: Only authorized sky99 staff may access limited information for specific operational needs.

Cookie policy

Sky99 uses cookies and similar technologies to enhance the experience on its website and app. Cookies are small text files stored on your device. sky99 uses the following types of cookies:

• Essential cookies: sky99 cannot function properly without these cookies. They maintain your login session and security, and cannot be disabled.
• Analytics Cookies: Collects anonymous statistics to understand which pages or games are most popular. This data does not identify individuals.
• Preference Cookies: Remembers your language preference, theme settings, and other personal preferences.
• Security Cookies: Helps identify suspicious logins or fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features on sky99 to stop working properly.

Data Retention Period

Sky99 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account information: For the lifetime of the account and 5 years after closure (as required by law).
• Transaction History: Retained for a minimum of 5 years in accordance with financial regulatory requirements.
• Customer Support Records: Retained for up to 2 years after the issue is resolved.
• Analytics Data: Retained in anonymized form for up to 2 years.

Once the retention period expires, data is securely deleted or irreversibly anonymized.

Your rights

Under sky99's Privacy Policy, you are entitled to the following rights. To exercise any of them, please contact sky99 Support:

Protection of minors

Sky99 is a gaming platform strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we become aware that a minor has registered on sky99, their account and all associated data will be deleted immediately.

If a parent believes their child has created an account on sky99, please contact sky99 Support right away.

Privacy Policy Updates

Sky99 may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered mobile number or email. You can always check the "Last Updated" date at the top of the page to see when the policy was last revised.

Continuing to use sky99 after any changes takes effect means you accept the updated Privacy Policy. We recommend checking this page regularly.